At UAA, we prioritise the welfare of our beneficiaries and potential service users by conducting welfare checks. 

We offer advice on a range of issues, and if needed, we connect individuals with relevant experts for a more personalized service. 

We take our welfare calls seriously as they enable us to identify immediate needs and assist those who reach out to us. These checks are crucial in alleviating the anxieties of our service users, especially when their concerns can be quickly addressed over a phone call. 

The majority of the welfare calls we receive are from individuals with No Recourse to Public Funds status who are experiencing economic and health challenges, victims of domestic abuse, lone parents, international students, families at risk of homelessness, individuals temporarily unable to work due to workplace accidents, and unemployed families.